Daniel
On 21 October 2016 Sean (the Master ) and Rob (the Assistant) of Lock & Roll arrived on time to service windows in two units at Rushcutters Bay block of flats. The gentlemen were very well prepared to do the job including protective sheets, dust pan and broom to clean the work area after the service. In one of the units two window panels were very difficult to remove however Master Sean with the help of assistant Rob very patiently worked on them and after a while successfully removed the panels. It was a sheer pleasure to observe the precise movements of Sean and to hear his instructions to Rob during the removal operation. The next step was to install the new rollers which required ingenious modification of modern rollers to fit the old window panels. Despite the removal difficulties both gentlemen did not show any sign of frustration. Their behaviour was calm, polite and professional.
I highly recommend Lock & Roll to anyone in need of window service.
Julienne McCarthy
David came to service our bifold doors. He and his assistant were friendly, helpful and very efficient. Pricing was also reasonable. Would not hesitate to call Lock & Roll again.
Thanks for giving us back the freedom to use our outdoor room again.
Daniel Hou
Impressive professional attitude. Mark came to repair my double hung trend windows. I was very happy with the result already but he just kept on working on it for more than 30 minutes to get better balance and smooth movement.
Many thanks.
Adam Epstein
Excellent service all round. For a fraction of the price of new sliding doors, Sean & his team fixed old sliding doors and installed new locks and seals. Doors are like new.
Doors are like new.
Ken Levien
Repaired our sliding windows and was quoted $150 call out fee plus $149 for parts. It was determined that no parts were needed , only adjustment to existing parts was necessary taking 15 minutes. Charged $150 plus $120 technicians fee which I considered a "rip off" (I was not informed, prior, of a "technicians fee"). Subsequent to my complaint of overcharging I was contacted by their company Director who apologised for the overcharge and made an appropriate refund.
They are therefore to be commended to the prompt response to the complaint and the satisfactory outcome.
PHIL MCNUTT
On time, did a great job with the repair and even offered to fix something else for me since he was already there at no extra charge!
I can't speak highly enough of Lock & Roll.
Paul Ceccato
Fixed my wooden bifold doors that opened out on to my deck so they were no longer stuck.
Satisfied customer.
Stella Kenny
I had Robert and his colleague repair my security door and lock.
I highly recommend these two young professional gentlemen.
Allan Comben
Great service from the outset. Sean initially explained that they didn't have in stock the replacements for our size windows. About 2 weeks later contacted us to arrange a fresh date and time. Arrived within about 5 minutes of appointed time. Respectful of our property, worked quickly and quietly. On completion of the job got us to check the work. made some suggestions. Paid, and efficiently got a receipt by e-mail.
Great Customer service.
Chookie Inthebackyard
Prompt and fast, because they were concerned about my security.
Grace
friendly and efficient service.
Cameron Ward
Repaired the rollers on my glass sliding door.
Great job!
Daryl L
I had a very excellent experience with Lock & Roll who fixed my 40year old aluminium windows and new fly screens. They sourced the obsolete parts and didn't leave till they were satisfied with the quality of the window movements, new seals, rubbers and rollers and an excellent price for the labour involved
I recommend totally!
Jie Guo
1 sliding door I thought beyond fixing and 2 aluminium windows given a new lease of life, plus the tradesman was on time, polite and very professional, paid a fair price but service like this I thought was a thing of the past
100% especially to the 'tradie' who helped me at Roselands
